This feature requires user to be logged in as System Administrator.
Sometimes changes within Jama can cause search indexes to get out of sync with the database. Common causes for out of sync indexes includes large batch updates, API updates, or database updates. During a full re-index, all search indexes will be rewritten to the current values in the database.
If you have determined that you need to perform a full re-index, the steps below outline the proper process.
|1.||Notify users prior to initiating a re-index.|
|2.||Disable all integrations including legacy connectors and the Jama/Tasktop Integration Hub. DWR, SOAP and REST API calls will be automatically blocked during the re-index.|
Note: The root user does not have access to disable integrations. Work with an Organization Admin and/or JIH admin to disable those services.
|3.||Log in as the System Admin (root) user.|
|4.||Navigate to Index/Search and select Index items.|
|5.||The system will provide a count of the items within Jama and the estimated time to complete the index.|
|6.||Jama will go into a maintenance mode during the re-index. Users will not be able to log in to Jama during this time. Users who are already logged in will receive a pop-up message informing them of the maintenance.|
|7.||Jama will alert you when indexing is complete.|