Unlock items locked by another user
You must have organization and project administrator permissions to unlock items that are locked by another user.
Note
Project admins can only batch unlock items from List View and Single Item View.
To unlock items that others have locked as an organization admin:
Select the link with your name in the header to open the My profile window. This button is disabled if you have the Admin button selected in the header.
Select the My locked items tab and check the box next to Show all locked items.
Locate the item in the list you want to unlock and select it. Select the Unlock button.
To unlock items that others have locked as a project or organization admin:
From List View
Select the item you want to unlock, then click Batch edit.
In the Batch update window, select Locked Status > Unlock all items, then click Next.
(Optional) Add a comment and notify users.
Click Commit.
From Single Item View
Select the item you want to unlock, then select Unlock item.
Tip
If you are an organization or project administrator, you can also access the system-locked items tab to unlock system locked items.