Jama Connect User Guide

Unlock items locked by another user

You must have organization administrator permissions to unlock items that are locked by another user.


Organization admins have the ability to Show All Locked Items while project admins can only batch unlock items manually.

To unlock items that others have locked:

  1. Select the link with your name in the header to open the My profile window. This button is disabled if you have the Admin button selected in the header.

  2. Select the My locked items tab and check the box next to Show all locked items.

  3. Locate the item in the list you want to unlock and select it. Select the Unlock button.


If you are an organization or project administrator, you can also access the system locked items tab to unlock system locked items.

Users with Organization Administrations permissions can also unlock an item from that item's Actions menu.