Jama Connect User Guide

Configure IMAP collaboration


Before configuring IMAP, verify that your e-mail server supports IMAP. Your server must support IMAP to enable reply-to emails in the stream.

  1. Log in as root user

  2. Select the General Properties tab under System Properties tab. 

  3. Enter the desired settings and select Save in the top right corner.


    Collaboration "From" Address: This is the reply-to address for stream emails. The email address entered here should match the email address being used for IMAP, so that replies to stream emails will be sent to the same account that is setup to process the incoming mail.

    IMAP Enabled: Select this box to use collaboration stream reply-to emails.

    IMAP Server: Enter the domain address of your email server.

    IMAP Port: Enter the port for IMAP access (typically differs from standard SMTP port). Though some servers may differ, standard ports for IMAP settings are:

    • Non-SSL: 143

    • SSL: 993

    IMAP use SSL: Check this box if your email server uses SSL.

    IMAP User Account: This user account must have access to the folder where emails are being saved.

    IMAP User Password: Password for the user account.

    IMAP Folder: Folder where collaboration emails are sent/saved to. This folder will be parsed on regular intervals so it must be accessible by the user account.

    IMAP Error Folder: This folder contains error emails. A separate error folder must be setup for IMAP to avoid parsing issues.