Jama Connect User Guide

Generate a support bundle

A Support Bundle contains information about the application server and the Jama Connect installation. The bundle, which includes support troubleshoot issues in your environment, includes thread dumps, log files from the Admin Console, and the components that make up Jama Connect.

  1. Generate a Support Bundle from the UI or command line of the application server.

    • From the UI — In the header of the Admin Console, select Support, then select Download Support Bundle.

      support_screen_new.png
    • From the command line:

      replicated apps
      replicated support-bundle <app_id>

      <app id> is the ID of your application taken from the output of the first command.

  2. Upload the Support Bundle to Jama Support: support@jamasoftware.com

For more information, see the community article: Jama Support Bundle: How do I get it, what's in it, and which logs should I care about?