Jama Connect User Guide

Generate a support bundle

A support bundle contains information about the application server and the Jama installation, including thread dumps and log files from the admin console and the components that make up Jama.

To generate a support bundle select Support in the header of the admin console, then Download support bundle.

support_bundle.png

Note

If you are unable to access the admin console or the bundle is failing to generate from the UI, a support bundle can be generated from the application server's command line interface (CLI). To generate a Support Bundle from the CLI, run the following commands:

replicated apps
replicated support-bundle <app_id>

Where <app_id> is the id of your application taken from the output of the first command.