Jama Connect User Guide

Upgrading your software

Whether your organization is internet-enabled or airgap, follow these instructions to download and install the upgrade software you need for your Jama Connect instance.

If your organization needs the extra security of an airgap installation, Jama Software provides access to an airgap-safe portal to retrieve your Jama Connect images.

You might need to upgrade only the Jama Connect application. Or you might need to upgrade Jama Connect and the Admin Console (Replicated) at the same time.

Before upgrading, be aware of the supported software for your current installation and the production system requirements.


Before installing or upgrading to Jama Connect 8.62.x, you must:

  • Create two additional database schemas for the installation/upgrade to succeed.

  • Be running a version of Jama Connect (8.62.x or earlier) that uses Microsoft SQL 2016-2019 for the database server.

For more information, go to Supported software, environments, and system requirements and select your version of Jama Connect.

Important considerations

  • Always perform the upgrade in a test environment before upgrading your production environment.

  • Jama Connect versions 8.0 and later don’t work in a Windows Server environment or with an Oracle database. For details, see Application server requirements.

  • If you're on a version of Jama Connect earlier than 8.36.0, you must perform a step upgrade. First upgrade to version 8.36.0, then upgrade to version 8.49.0. You can’t skip the step upgrades. See Incremental Step Upgrade for Jama 8.x and Beyond for details.

Things to do before upgrading