Jama Connect User Guide

Retrieve Jama Connect images (airgap upgrade)

Before you can upgrade the software in an airgap environment, the Jama Connect images must be downloaded to a desktop system, then transferred to the /data/install directory on your airgap application server.

Tip

Because the download might take a long time, we recommend doing this on a different day than when you upgrade the software.

To retrieve the images, you need the airgap-safe portal URL and password provided in the original Welcome email sent from Jama Software.

  1. In a supported browser, enter the URL and the password for the airgap-safe portal.

    You see a list of available releases since your license was issued, along with a download link and a checksum for each.

    retrieive_images_airgap.png
  2. Find the version you want to install and select Get Download Link to generate a new temporary download link.

  3. Select Download to copy the files directly to your desktop system.

  4. Log in to the application host via SSH and move the downloaded files to the /data/install directory.