Retrieve Jama Connect images (airgap upgrade)
Before you can upgrade the software in an airgap environment, the Jama Connect images must be downloaded to a desktop system, then transferred to the /data/install directory on your airgap application server.
Tip
Because the download might take a long time, we recommend doing this on a different day than when you upgrade the software.
To retrieve the images, you need the airgap-safe portal URL and password provided in the original Welcome email sent from Jama Software.
In a supported browser, enter the URL and the password for the airgap-safe portal.
You see a list of available releases since your license was issued, along with a download link and a checksum for each.
Find the version you want to install and select Get Download Link to generate a new temporary download link.
Select Download to copy the files directly to your desktop system.
Log in to the application host via SSH and move the downloaded files to the /data/install directory.