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Jama Connect User Guide

Application performance testing

Jama Software runs daily performance testing of Jama Connect. The frequency depends on your environment.

  • Self-hosted environment — Daily performance testing

  • Cloud — Continuous performance monitoring

Self-hosted performance test results

These performance test results indicate a large self-hosted environment with 1,250 concurrent users.

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  • All requests were serviced during the testing period of 90 minutes with no un-intentional errors.

  • 82% of requests were serviced in under 1 second.

  • Longer running operations (like bulk updates and copies) were serviced within tolerances.

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  • Performance tests consider different user personas commonly found in our customer base, with the most common and active users being Staff Engineers and Testers (Creators).

  • The total of unique, concurrent users spread across the personas was 1,250.

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  • This graph shows the distribution of serviced requests during the test with response times expressed in milliseconds (ms).

  • 79% of requests were serviced in under 305ms with 99.5% of requests serviced in the consumer web target of under 3 seconds.

Cloud performance test results

Jama Software continuously monitors application performance in the cloud. We utilize Real User Monitoring (RUM) technology to understand performance at the end-user level.

This performance monitoring includes network latency and transmission of the entire user request across our global customer base.

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  • The Jama Connect cloud environment serves an average of over 6 million pages per month with hundreds of millions of total requests.

  • The P75 total page load time (from request to full browser paint) averages 3.41 seconds.

  • The P75 total page load time (from request to full browser paint) averages 3.41 seconds. The cumulative average of all page loads is under 3 seconds (2.66).

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  • We gauge cloud performance on a consumer web scale, which is superior to most enterprise B2B applications.

  • First Input Delay (FID) averages 16.5ms across the cloud environment and is a critical component of a responsive web experience.