Jama Connect User Guide

View and unlock locked items

You can only unlock items you locked. Organization and project administrators can unlock other users' items. Organization administrators can also view and unlock system-locked items.

Note

Organization admins have the ability to Show All Locked Items while project admins can only batch unlock items manually.

Important considerations

  • In Single Item View, you can see who locked an item when you hover over the Edit button.

  • Organization and project admins can't unlock system-locked items using the batch update workflow.

To unlock items across projects:

  1. Select your name in the header to open the My Profile window.

  2. Click My Locked Items to view a list of locked items. 

    creator_read_write_unlock_locked_items.png
  3. Select the item you want to unlock, then select Unlock in the top right corner of the window.

  4. For List View — Select the gear icon, configure which fields are visible, then select Locked, Locked By, and Last Locked, as needed.

    configure_lock_fields.png

To lock or unlock items in List View:

  1. In List View, select the items you want to unlock.

  2. Select Actions > Batch edit.

    batch_edit.png
  3. In the Batch update window, enable Locked Status, then select one of the following:

    • Unlock all items

    • Lock all items

    batch_update_window.png
  4. Click Next, comment and notify users as needed, then select Commit.

  5. For List View — Select the gear icon, configure which fields are visible, then select Locked, Locked By, and Last Locked.

    gear_icon_locked.png

The new columns and results appear in the table.