Skip to main content

Jama Connect Help

Unlock items locked by another user

Organization and project admins can unlock items that were locked by another user. However, project admins can only batch unlock items from List View or Single Item View.

Note

You must have organization or project admin permissions to complete this task.

To unlock items that others have locked as an organization admin:

  1. Select the link with your name in the header to open the My Profile window. This button is disabled if you selected Admin in the header.

  2. Select the My locked items tab and select Show All Locked Items.

    The My profile window shows that the option, Show All Locked Items, is selected.
  3. Locate and select the item in the list you want to unlock. then select Unlock.

    The My profile window shows that the option, Show All Locked Items, is selected and the Unlock button is highlighted.

To unlock items that others have locked as a project or organization admin:

From List View

  1. Select the item you want to unlock, then select Batch edit.

    From List View, the Details panel for the selected item shows that the Batch edit icon is highlighted.
  2. In the Batch update window, select Locked Status > Unlock all items, then select Next.

  3. (Optional) Add a comment and notify users.

  4. Select Commit.

From Single Item View

  • Select the item you want to unlock, then select the Unlock item icon.

    From Single Item View, the Unlock item icon appears in the toolbar.

Note

If you are an organization or project admin, you can also access the system-locked items tab to unlock system-locked items.