Error messages — Licensing issues
The UI displays specific messages depending on the number and types of available licenses.
Scenario | Error message | Solution |
|---|---|---|
License was downgraded When you attempt to log in with a floating Creator license and all licenses of that type are already in use, but a floating Reviewer license is available, you are downgraded to a floating Reviewer license and see this message when logged in. |  | If you need an available floating Creator license, log out and try later to see if one is available. You can also contact the admin to see who is logged in and if someone can free up a license. |
Locked out When you attempt to log in with a floating Creator license and all licenses of that type are already in use, and no floating Reviewer licenses are available, you are locked out of Jama Connect. When you attempt to log in with a floating Creator license and all licenses of that type are already in use, and you don't own any floating Reviewer licenses, you are locked out of Jama Connect. When you attempt to log in with a floating Reviewer license and all licenses of that type are already in use, you are locked out of Jama Connect. |  | Contact the admin to see who is logged in and if someone can free up a license. |
License out of compliance When the number of assigned licenses exceeds the number of purchased licenses, this message is displayed. |  | Contact the admin to change enough users to a different available license type to meet compliance. |