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Jama Connect Help

Index project items

Sometimes project indexes get out of sync due to field configuration changes, large batch updates, API updates, and other functions. When this happens, you need to re-index your project items.

Note

You must have project or organization admin permissions to complete this task.

Index your project data if you see data that's incorrect or missing. For example, failed batch updates, or if an item shows a value in a field, but a search for that field value doesn't return the item.

Large files over 25 MB aren't indexed, so their content isn't searchable. The following filetypes are indexable: PDF, DOC, DOCX, PPT, PPTX, TXT, RTF. The following filetypes aren't indexable: XLSX, XLS, XML, HTML, HTM.

To index your project items:

  1. Select Project > Index.

    The Admin button in the header is highlighted, along with the Project tab in the Explorer Tree and the Index tab in the details panel.
  2. Select Index items.

    The Index items action is highlighted on the details panel for the selected project.
  3. If the problem isn't resolved, ask the system admin to run a full index of items.