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Jama Connect User Guide

Request or resolve an action

Actions can highlight important conversations in the stream by identifying a comment as one of three types: decision, question, or issue.

Actions also help clarify your request to someone you include in your comment. You can also filter by actions to see which questions, issues, or decisions need attention.

To request or resolve an action:

  1. To initiate a request, choose from the Actions menu or type a ! in the comment box and choose an action from the menu that appears.

    In the Stream, choose an action from the menu or type a! and select an action from the menu.

    A comment that contains a request action has a yellow left border and a blue button to invites other users to resolve the action (Answer question, Make decision, Resolve issue).

    Comments that include a request action are outlined in yellow and include a blue button for a response.
  2. To respond to a request, choose from the Actions menu: Decision, Answer, or Resolution.

    Use the Actions menu to respond to a request.
  3. (Optional) Use the Like icon to agree with a comment and to track how team members vote on a decision.

    Use the Like icon to agree with a comment and to track voting.
  4. (Optional) Select the number next to the Like icon to see who agreed.

    The number next to Like icon shows who agrees.

Actions are marked with a left border:

  • Resolved actions have a green border.

    Resolved actions have a green border.
  • Open actions have a yellow border.

    Open issues have a yellow border.