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Jama Connect User Guide

Request or resolve an action

Actions can highlight important conversations in the stream by identifying a comment as one of three types: decision, question, or issue.

Actions also help clarify your request to someone you include in your comment. You can also filter by actions to see what questions, issues, or decisions need attention.

To request or resolve an action:

  1. To initiate a request, choose from the Actions menu or type a ! in the comment box and choose an action from the menu that appears.


    When a comment contains a request action, the left edge of the comment is outlined in yellow and a blue button invites other users to resolve the action (Answer question, Make decision, Resolve issue).

  2. To respond to a request, choose from the Actions menu: Decision, Answer, or Resolution.


Tips and more

  • Resolved actions are displayed in green.

  • Open actions are displayed with a yellow border.

  • Use the like icon when you agree with a comment and want to track how team members vote on a decision.

  • Select the number next to the like icon to see who agreed.