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Jama Connect User Guide

Break synchronization

When you break the synchronization, the connection is removed between items and other relationships built on this connection. The removed item receives a new Global ID. Further synchronizations for that original Global ID don't affect the item with the broken connection.

  1. Access the Number of Synchronized Items panel using one of these methods:

    • Open the Sync Items window by selecting an item in the Explorer Tree and selecting View synced items.

      The project tree shows an item selected in a project and the option that is highlighted is View synced items.
    • In Single Item View of the item whose synchronization you want to break, open the bottom panel by opening an item in Single Item View, then selecting the Synchronized items widget.

      The Synchronized items widget is highlighted.
  2. In the window that opens, select an item and select Break Sync.

    In the Synchronized items table, the Break Sync action is highlighted in the toolbar.
  3. In the Sync Items window, break the synchronization for one item or all listed items:

    • One item — To remove the sync from a specific item and assign a new Global ID, select Break Sync in the same row as the item.

    • All listed items — To break the synchronization between all listed items and assign a new Global ID to each item, select Break Sync at the top of the window.

      In the Sync Items window, the highlighted icons are Break Sync at the top of the window (all listed items) and in the item's row (one item).
  4. When prompted to confirm, select Yes.

A message confirms that the item is no longer synchronized.