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Jama Connect User Guide


Synchronization checks for differences between reused items and containers. When differences exist, users can update the corresponding information for those items or containers.

Synchronized items are only visible if you have read permissions to both items. You must have write permissions to edit, synchronize, reuse, or duplicate items.

 If you change the hierarchy of a source component, those changes aren't synchronized in the destination component.

When you convert a synchronized item to a different item type, such as converting a Requirement to a Feature Request, the item loses its synchronization and receives a new Global ID.


Synchronization changes don't trigger suspect links. Synchronizing doesn’t remove deleted items. For example, if an item is deleted from the original component, you can't choose Sync All to delete that item from the new component.

Synchronization updates are allowed only on projects where you have read/write permissions. You can pull data from projects where you have read-only permissions, but you can't push data to items in those projects.

When you add a new item to a synced container, Jama Connect indicates that the item is out-of-sync. Syncing the containers results in the creation of that item in the synced container.

You can synchronize items using any of these methods:


If items with the same Global ID are not allowed in the same project, Jama Connect doesn’t allow you to reuse in the same project with sync enabled.